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Privacy Policy

Your privacy is important to us, and we are committed to being transparent about how and why we collect, use, and share your information.

This Privacy Policy applies to the information we collect on (our “Site”) and through any of the services we provide on or in relation to our Site (our “Services”).
This policy covers users who have registered accounts on our Site (“Members”) and non-registered users who visit our Site or engage with any of our Services (“Visitors”).
Throughout this policy, the term “Users” refers to both Members and Visitors, and the terms “Catchafire”, “we”, “our”, and “us” refer to Catchafire, Inc.
Our Services include the specific features offered on our Site, as well as off-Site activities including customer support, nonprofit advisor services, in-person events, information sessions, and other similar activities that support our mission of connecting skilled individuals with nonprofits and social good organizations for mutually meaningful and impactful volunteer experiences.
We only collect information about you that we need in order to provide our Services. We never have, and never will, collect information about you that is not related to our ability to provide our Services.
This policy also covers our data sharing practices with third party providers that we may contract with in order to provide our Services (“Authorized Third Parties”). The specific data that we share with Authorized Third Parties, or information that you choose to share with Authorized Third Parties on our Site or via any of our Services, however, is subject to the Privacy Policies of those Authorized Third Parties, and is not covered by our Privacy Policy.
In addition, as with any website or internet service, there is a chance that your information may be accessed unlawfully by third parties (“Unauthorized Third Parties”), and while we take every reasonable measure to prevent unauthorized access, this Privacy Policy does not cover data obtained by Unauthorized Third Parties.

Please note that your use of the Site and any of our Services is subject to our Terms of Use, which you may access at the bottom of our homepage. If you do not agree with our Privacy Policy or Terms of Use, do not access our Site or use our Services. If you wish to deactivate your account, please email us at [email protected].

We collect two types of information from Users: personally identifiable information ("PII"), and non-personally identifiable information ("Non-PII").
PII consists of personal information that can be used by itself to identify you specifically as an individual. For example, you may submit and we may collect your name, email address, ZIP code, phone number, or similar information through our Site or Services.
Non-PII consists of information that cannot by itself be used to identify you specifically as an individual. Examples of Non-PII that we may collect on our Site include, but may not be limited to, your browser type, pages viewed, length of time spent, and the content with which you engaged on our Site, such as project listings, applications and user-to-user messages. This information helps us improve your experience with our Site and Services.
The following section describes how we collect and use your information.
What this means: The information we collect about you on our Site and via our Services is used to provide our Services and improve your user experience. Only some of this information is considered PII, which means it could be used on its own to identify you specifically as an individual.
Information you provide to us and who can see it
When you create an account with Catchafire (i.e., when you register and become a Member) you may provide personal information about yourself, such as your name, email address, phone number, ZIP Code, job title, profile image, and work experience.
If you register as a staff member of an organization, you may also provide information about your organization and your role at the organization, such as your organization’s cause area, number of staff members, operating budget, and other similar information. We may use this additional information to personalize and enhance your user experience on our Site and with any of our Services, and to help match you with the best possible volunteer for your needs. In addition, if you are registering as an organization you may be required to provide credit card information in order to pay for your organization’s membership. Please note that organizations registering for a foundation or corporate partnership program are not required to provide any payment or credit card information.
If you register as a volunteer, you may also provide information about yourself such as cause areas you are passionate about, your professional skills, your work experience, and any biographical information that you wish to share. We may use this additional information to personalize and enhance your user experience on our Site and with any of our Services, and to help match you with the best possible volunteer opportunity.
Some of the personal information we collect, including your name, email address, and phone number, is required in order to create an account and use our Site. Other personal information is optional, but not required. You may also choose how much detail to provide to us. For example, Users who register as volunteers must provide at least one current or prior work experience or academic program, but may choose to provide their full academic and professional experience. Providing more detail enhances your experience with our Site and Services.
When you use our Site or any of our Services, we may also collect information about what you do on our Site, such as which projects you post or apply to, testimonials you write for volunteers or organizations you have worked with, and which other Members you interact with. We may use this information to enhance your user experience and to personalize our Services. An example is that when you contact customer support, we may look up your recent activity in order to better assist you.
Certain personal information of Members, such as last name and contact details, is only made available to other Members, and only when required to provide our Services. For example, in order to facilitate a match between a volunteer and an organization for the purpose of completing a volunteer project or phone consultation, we provide each Member with the contact information of the other Member.
Limited personal information of Members may be available to Visitors. For example, information such as your first name, organization or employer name, professional skills, work experience, and profile image may be displayed publicly on our Site so that organizations and volunteers can understand how the Site and Services work.
Volunteer opportunities posted by organizations on our Site may be also displayed on other Authorized Third Party websites, such as LinkedIn or, under certain circumstances, via other affiliated organizations that have partnered with us to provide skilled volunteer opportunities. We enable these integrations in order to provide our Services, and in support of our mission of providing individuals with the opportunity to use their skills and talents for the greater good.
We only ask for, collect, and share the personal information that we need in order to provide our Services, and we take all reasonable actions to keep your personal information secure.
We do not share your PII with third-party advertisers, and we do not display third-party advertisements to you anywhere on our Site or through any of our Services.

You can change or remove your personal information at any time by logging into your account and following the prompts to modify your profile, or by contacting us at [email protected]. You can also deactivate your account at any time by contacting us.

What this means: You provide personal information in order to create your account and to take full advantage of our Site and Services. We may share some of this information with other registered Members for the sole purpose of providing our Services. We may also share limited personal information about you with non-registered Visitors.

Cookies, beacons, and log files
Like most websites, we use cookies and other technologies, including web beacons, to recognize you in order to enhance your user experience. Web beacons and cookies collect information such as URLs you came from and go to, your browser and operating system information, your IP address, your mobile provider, and your mobile device. Cookies can enhance your online experience by saving your preferences and password, so you do not have to re-enter this information each time you visit the Site.
Most web browsers automatically accept cookies, but you can configure your browser to stop accepting new cookies, to notify you when you a new cookie is received, and to delete existing cookies. If you choose to disable cookies in your browser, however, you may be unable to take full advantage of all the Site’s features.
When you are using our Site, we also gather basic information (log files) from your browser, which may include your IP address, browser type, ISP, and date/time stamps. We may collect these data in order to analyze trends, administer the site, identify bugs, and gather broad demographic information. We do not and will not share log files externally.
What this means: By continuing to use this site you agree to the use of cookies.
Information from other web sites
When associating your Catchafire account with other Authorized Third Parties you have an account with, we will collect any information that you make available from those accounts. We collect this information to improve our Services and your user experience on the Site. For example, you can choose to connect your LinkedIn account so that you can import your work experience and profile image to your Catchafire profile, instead of entering it in manually.
What this means: We collect information from your accounts with Authorized Third Party websites and companies when you choose to associate those accounts with your Catchafire account. Our supported integrations with Authorized Third Parties, such as LinkedIn, are designed to enhance your experience with our Site and Services.
Opt-in requirement
Without your affirmative consent, we will not share your PII with other third parties, except in specific circumstances where we contract with an Authorized Third Party provider (described in this section), and unless required as described under the Required Disclosures section below. In the case of posting a volunteer opportunity and accepting a volunteering match, we regard this as affirmative consent and will disclose your PII, which includes your full name and contact information, with the matched party.
At times we may outsource one or more aspects of our Site or Services to a supplier or service provider who performs services according to our requirements, and these Authorized Third Parties may have access to your PII. For example, in order to facilitate phone calls between Members, we may contract with a third party communications provider, and that provider would require the Member’s phone number in order to perform the required service.
Although we endeavor to select only reputable companies who share our commitment to privacy and will restrict how they use or disclose the PII to which they have access, we are in no way responsible for Authorized Third Parties or their activities. When you use our Site or any of our Services you agree to allow us to share your information, which may include your PII, with Authorized Third Party suppliers and service providers when it is necessary in order for us to provide our Services to you.
Due to factors beyond our control, we cannot fully ensure that your information will not be disclosed to Unauthorized Third Parties. For example, Unauthorized Third Parties may circumvent our security measures to unlawfully intercept or access your information. Certain information that you provide to us through the registration process (such as name, location, and profile image) could be accessible and made public through syndication programs, search engines, crawlers, and other similar programs.
What this means: We will never share your PII without your affirmative consent, except in cases where we contract with Authorized Third Party providers in order to provide our Services, or in cases outlined in the Required Disclosures section below. And although we do our very best to protect your data, we can’t guarantee that your information will never be accessed unlawfully by Unauthorized Third Parties.
Required disclosures

We make every reasonable effort to preserve your privacy, but we may need to disclose your information when required by law, or if we believe that such action is necessary to:

  • Enforce our Privacy Policy or Terms of Use;
  • Comply with a judicial proceeding, court order, or legal process;
  • Conduct a merger, acquisition or sale (including any transfers made as part of insolvency or bankruptcy proceedings) involving Catchafire or as part of a corporate reorganization, stock or asset sale, or other change in corporate control; or
  • Protect the rights, property, or personal safety of Catchafire, its Members, or others.

You authorize us to disclose any information about you to law enforcement or government officials as we, in our sole discretion, believe is necessary or appropriate, in connection with any investigation of illegal activity or that may expose us to liability.

What this means: We may need to share your personal information when it is required by law, as part of a major corporate transaction, or to help protect the rights and safety of you, us, or others.

You can control the information you provide to us in various ways. You can change your personal profile information at any time by logging in to your account and editing your profile. You can, for example, modify your name, email address, profile image, and other personal information. You can also contact us for assistance with changing or removing any of your information, or to request a copy of your information.
If you are registered as a volunteer, you may also control when your profile information is displayed to other Members in the context of recommending you for a specific volunteer opportunity by changing your status, which you can do by logging in to your account and modifying your profile settings.

To deactivate your account, send an email request to [email protected] from the email address that is currently associated with your account.

What this means: You can change or remove your personal information at any time, and you can deactivate your account by sending an email to [email protected]


Our Site and Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at [email protected].

What this means: Catchafire is not intended for individuals under the age of 18.

Email and telephone
When you register for our Site or Services, we require an email address that can be used for communications between you and us, and between you and other Members.
Email messages may contain code that helps our systems track your usage of these emails, including which links were clicked. If you would rather not receive promotional emails from us, please see the "Choice" section below.
We reserve the right to send you emails regarding service announcements, administrative messages, and Privacy Policy or Terms of Use changes.
We may also contact you by telephone in connection with our Site or Services. Your telephone number may also be used to facilitate phone calls between you and another Member. Your phone number is only provided to another Member with your express consent.

By providing your cell phone number to Catchafire, you consent to receiving informational text messages regarding your Catchafire account. Please be aware that you may opt out of the text messages by notifying Catchafire at [email protected] or through the text message itself.

If you have any questions, do not hesitate to contact us.

What this means: We use the email address and phone number you provide to us to communicate with you directly, and to facilitate communication between you and other Members. If you give us your cell phone number then you may receive informational text messages from us regarding your account and our Services.

You can opt-out of email notifications by changing your preferences in the Communications section of your account profile. You will also have the ability to opt-in in the event that we request to share your information with third-party organizations for their marketing or promotional uses, or for various other programs or features.

If you wish to be removed from any other communications, such as promotional emails or newsletters, simply respond to the link provided in the email, or email us at [email protected].

You may also choose to deactivate your account at any time, or modify the data in your personal profile.

What this means: You may opt-in or out of emails from us, and you can modify your information or deactivate your account at any time.

We reserve the right to change our Privacy Policy at any time, and will notify Users by posting our updated Privacy Policy on this page. Under certain circumstances, such as significant changes to our Privacy Policy, we may also elect to notify you of updates to the Privacy Policy by additional means, such as by posting a notice on the homepage of the Site, or by sending you an email. Any changes will be effective immediately upon posting to the Site and will be reflected by the Effective Date below. Continued use of the Site and Services following any changes shall indicate your acknowledgement of such changes and agreement to the Privacy Policy.
What this means: We make changes to our Privacy Policy from time to time, and we always publish the current effective version on our Site.
To protect your privacy and security, we take reasonable steps to verify your identity before granting profile access. You are responsible for maintaining the secrecy of your unique password and account information at all times.
The Site has reasonable safeguards to protect against the loss, misuse, and alteration of the information under our control. As our Site and some of our Services are provided via the internet, however, we can make no guarantees that your information will be 100% safe. For this reason we recommend that you take appropriate measures to maintain your data security, such as protecting your passwords, using firewalls, and using anti-virus software on your devices.
If we learn of a security systems breach, then we may attempt to notify you electronically through our Site or by email so that you can take appropriate protective steps.
By using our Site or providing personal information to us through any of our Services, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site.
What this means: We monitor for and try to prevent security breaches on our Site, and it is up to you to keep your account password secure and protect your personal devices from security breaches.

The Site is hosted in the United States. All information that is submitted by you is stored and processed within the US, which may not have the same data protection and privacy laws as your country. For your personal information, you agree to:

  • The use of your personal data for the uses identified above in accordance with the Privacy Policy; and
  • The transfer of your personal data to the United States as indicated above.

Please be aware that your information may also be processed by us in the country where it was collected as well as other countries where laws regarding processing of information may be less stringent than the laws in your country.

What this means: Your information may be stored or processed in the US.

In the event of a change of control of Catchafire from, for example, a sale to, or merger with another entity, or upon a bankruptcy filing, the information Catchafire receives from you is a Catchafire asset that may be transferred.
What this means: We don’t plan on selling or merging with another company, but in the event that we do, your information will be transferred to the new owner of our Site and Services.

Catchafire permits residents of the State of California to use its Service, and complies with the California Business and Professions Code §§ 22575-22579. If you are a California resident you may request certain information regarding our disclosure of personal information to any third parties for their direct marketing purposes. Various provisions throughout this Privacy Policy address requirements of the Californian privacy statutes. Although we do not disseminate your information to third parties without permission, you must presume that we collect electronic information from all Visitors. You may contact us at [email protected] with any questions.

What this means: What this means: If you live in California you are entitled to certain disclosures. Contact us if you have any questions.


If you have any questions or comments about this Privacy Policy, our Terms of Use, or our Site or Services please contact us at [email protected].

What this means: We want to hear from you! Please contact us if you have any questions.

Last Updated: December 16, 2019