Careers

CATCHAFARIAN

(N.) An individual who embodies Catchafire’s values: Grit, humility, growth mindset, self-awareness and generosity.

Here at Catchafire, we hire the very best. We look for practical idealists who are driven to change the world. Our people are on a constant pursuit for professional and personal growth and have a view that time is precious and must be spent on high value activities that ignite positive social change. We're in search of new teammates who will push to make our team better in service of our mission.

Founded in 2009, Catchafire is a team of highly motivated individuals out to disrupt "giving" as we know it. Catchafire seeks to help people volunteer to their highest and best use, while reestablishing and reinvigorating the way we volunteer.

Catchafire's culture is a unique blend of social enterprise, tech startup, and classroom. We hire people who at their core are social entrepreneurs, and we believe that every individual who joins Catchafire has the power to be an incredible and large-scale changemaker.

We are paving the way for a new type of business model, one that demonstrates that you can focus on social mission and build a successful business at the same time. We are at the intersection of many disparate worlds (for-profit and nonprofit; purpose and business; talent development and corporate social responsibility), and we seek to break down the barriers between these silos to allow social good and community, talent and resources to flow more freely.

Get ready to join an ego-free, passionate and collaborative team striving to make giving your skills commonplace. Together, we will create a more efficient and effective social good sector and a more compassionate world.

Open Positions

*Due to the high volume of applications we receive, we cannot guarantee a response to your application. Please expect to hear from us if we are considering you for the role.

Strategic Partnerships Director and Senior Director

About the Role

Catchafire’s Strategic Partnerships team is the key revenue driver of the company and is intended to accelerate the adoption of Catchafire by companies, grantmaking foundations, philanthropic institutions, and, ultimately, professionals and nonprofits.

We also generate opportunities via thought leadership and key relationships. The essence of your role will be to forge new business partnerships and shepherd our high quality leads all the way to close. This includes developing sophisticated and effective proposals, managing a robust pipeline, cultivating relationships, and selling Catchafire through complex organizations.

Your success in this role will require you to operate effectively as a stellar enterprise sales person and an extraordinary problem solver, project manager, and team player.

Responsibilities for the Strategic Partnerships Director
  • Be at the center of a “deal team” including yourself, and a Partnerships Lead from start to finish:
    • Shepherd qualified leads to close by selling strategically through a complex organization
    • Work with Partnerships Lead to strategize on the arc of the sale, and execute flawlessly
    • Develop pricing, deal structure, proposal, and presentations to drive forward the sale
    • Work with Partnerships Lead to negotiate terms and close deals
  • Mentor supporting members of the deal team
  • Work closely with the Enterprise Accounts Team to ensure proper handoff from Partnerships to Accounts and to set up the new client for success; work with the Strategic Partnerships Team to strategically position the account for renewal
  • Work with the Product, Tech, and Accounts Teams to continually improve the design of our solution to meet the client’s objectives and best serve Catchafire’s long-term mission
  • Represent Catchafire at conferences and events as a speaker, panelist, or facilitator to improve build on our thought leadership
Responsibilities for the Strategic Partnerships Senior Director
  • Lead our most innovative deals with high-profile clients from start to finish:
    • Shepherd qualified leads to close by selling strategically through a complex organization
    • Develop the arc of the sale and seamlessly lead client stakeholders along the way
    • Develop pricing, deal structure, proposal, and presentations to drive forward the sale
    • Negotiate terms and close
  • Manage and develop junior members of the partnerships team
  • Instill a culture of learning and innovation throughout the sales team
  • Work with the Product, Tech, and Accounts Teams to continually improve the design of our solution to meet Catchafire’s strategic objectives and best serve our long-term mission
  • Work closely with the Enterprise Accounts Team to set up the new client for success; work with the Enterprise Accounts Team to strategically position the account for renewal
  • Represent Catchafire at conferences and events as a speaker, panelist, or facilitator to improve build on our thought leadership
Attributes
  • Visionary: You have demonstrated ability to create demand and sustain relationships for a visionary product or service. You create trust through your thought leadership and build partnerships with authenticity.
  • Manage through relationships: You understand what it takes to get things done in a complex organization with many decision makers, and you are able to motivate different individuals up and down an organization to take action. You can effectively read people to know what is going on in the room in order to calibrate the level of interaction in a variety of scenarios. You see opportunities via relationships; you create a sense of mutual accountability, inspire action, and follow up effectively to ensure momentum.
  • Entrepreneurial: You maximize the resources around you to chart a path to the goal.
  • Keep many balls in the air: You are efficient and organized. You can take in a range of events at different levels of urgency and importance, formulate responses, and keep progress going on many fronts at once.
  • Structured delegator: You give clear, well-defined assignments, and you rely on people to own significant responsibilities, and you hold them accountable. Your scope is less of a manager and more of a “player-coach” and deeply engaged cross-collaborator who is probing issues and execution rigorously and ensuring that systems and processes are in place to service clients. An effective leader in this role can engage their team without falling into unconstructive micro-management, going deep while still conveying respect for team members and commitment to team members making and owning decisions.
  • Visualize path to goal: You are extremely strategic. You understand how decisions get made, you can take in multiple inputs at the same time, and you evaluate what choices are on the table in order to take action and chart a path forward. You are a seasoned project manager.
Experience / Background

Must Have:

  • As a Director you have 5+ years sales experience with 3+ years experience closing large deals or building client relationships. As a Senior Director you have 8+ years of relevant experience and 5+ years of closing large deals or building client relationships.
  • Experience working in a nonprofit, philanthropic institution, or social enterprise, preferably with experience in Development or Major Gifts
  • Experience that establishes an intuitive understanding of how large organizations work and an ability to quickly speak the language of different companies and/or large foundations. Ideally, both.
  • Proven ability to manage multiple projects at a time while paying attention to detail
  • Excellent presentation and verbal and written communications skills.

If our values resonate with you, email your resume to careers@catchafire.org. Please specify "Strategic Partnerships Director" or “Senior Director” in the subject, and please include short answers to the following questions: (1) Why do you want to work at Catchafire? (2) What is your personal philosophy on work? This position is based in New York City.

Foundation Accounts Manager (Bay Area or NYC)

Essence of the Role

As an Accounts Manager, you will be a part of the team entrusted with managing some of our largest and most impactful partnerships with grantmaking foundations. You will oversee and become the expert on 8-10 foundation clients around the country who are focused on community building, supporting local philanthropy, and elevating nonprofit organizations. You will be responsible for program success and meeting metrics set with our clients in order to build measurable impact for our foundation partners. Through your experience with client management and project management, you’ll build lasting relationships with our partners and set the program’s long-term goals and direction.

You will be expected to:
  • Manage all program activities for the account, including:
    • Developing client management strategy
    • Relationship management activities such as coordinating and leading client calls and meetings and maintaining regular email communication
    • Ensuring that Catchafire has relationships with key strategic leaders in order to share our learnings and shape our partnership
  • Collaborate with internal teams to generate marketing, programming and deliverables for the client
  • Manage all program launch activities, including creating contact email lists, drafting copy, monitoring campaigns, and event planning
  • Monitor progression of ongoing programs against client success metrics and internal goals
  • Manage proprietary survey and research mechanisms that help Catchafire provide valuable insights to our foundation partners and to their nonprofits
  • Reporting engagement and nonprofit findings to your clients and Catchafire internal teams regularly
    • Use key metrics to demonstrate to client Catchafire’s impact for nonprofits through compelling impact stories and data visualization
    • Generate fresh ideas aimed at improving success metrics and client happiness
  • Elevate the Accounts team with excellent and high quality project management and client management execution
Attributes
  • Systematic: You work methodically and like to create appropriate and effective structures to help you and your team accomplish goals. You excel at implementing, optimizing, and, when necessary, overhauling processes to make the team more effective.
  • Unwavering attention to detail: You understand the professional standards that our clients expect, and you hold yourself and your teammates to a high bar of delivery. You ensure that every piece of work that is produced under your watch is excellent.
  • Collaborator: You are empathetic and supportive, winning the buy-in of your team by demonstrating servant leadership qualities. You ensure that your teammates understand their role on the team and that they work well together to achieve the right end result for the client.
  • Relationship acumen: You begin by listening and asking rather than telling your opinions. You make your teammates feel heard and are able to explain a complex situation or process simply in order to establish buy-in and avoid confusion. You have great people intuition and are able to help navigate through client ecosystems.
  • Do what it takes attitude: No task is too small or arduous if it is in service of larger goals. You are hungry for responsibility and can see how tiny pieces of work elevate an overall experience.
Experience / Background

You must have:

  • 4-7+ years of relevant work experience in a client facing role. More senior candidates may qualify for the Senior Manager level position.
  • Excellent written and verbal communication skills
  • Excellent creative problem solving and critical thinking ability
  • Analytical skills and experience using data to tell a story
  • Program and project management experience

It would be nice if you had:

  • Proficiency in Excel and task management tools
  • Experience in a corporate environment
  • Experience in philanthropy
Compensation & Benefits:
  • Competitive salary commensurate with experience
  • Comprehensive benefits

If our values resonate with you, email your resume to careers@catchafire.org. Please specify "Foundation Accounts Manager" in the subject line, and include short answers to the following questions:

1. Why do you want to work at Catchafire?
2. What does it take to be a great client relationship manager?

This position is based in the Bay Area or in New York City.

Product Data Analyst

Essence of the Role

As a Product Data Analyst, you will support the Director of Finance and Operations, and Product on a wide range of projects aimed to improve Catchafire’s ability to deliver impact to both our Enterprise partners and platform users.

Your work will be highly cross functional. You, along with the Director of Finance and Operations and Head of Product will form the Data Analytics function. This will be a horizontal function that touches every part of the Catchafire team: you will integrate and centralize data from each of our functions to guide the performance of the company as a whole.

YOU WILL BE EXPECTED TO:
  • Develop and maintain data tools, models, and reporting processes to help functional teams access and evaluate critical data, and make data-driven decisions
  • Analyze data and develop, track, and assess KPIs across the organization, spanning Product, Marketing, Strategic Partnerships, Operations, and Finance
  • Refine and become an expert in our key performance metrics
  • Identify opportunities for improving processes or tools, and implement solutions
  • Work on special projects. Examples of these projects include setting up and running research studies with our partners and academic institutions, improve our reporting system to inform the adoption rate of our users, implement experiments to further our research.
ATTRIBUTES
  • Fast study: You can synthesize large amounts of information quickly and have an intense hunger to learn. You are not afraid to try new solutions and are constantly driving improvements based on new information and learnings.
  • Analytical and structured thinker: You are extremely logical, reasoned and adept at discovering root causes and assumptions. You can break down the most complex of problems to build up a viable and simple solution.
  • Collaborative: You work seamlessly with a wide range of teams in order to create relevant solutions. You are able to build buy-in from your teammates, elevate work across teams, and you are also adept at getting what you need from the many stakeholders involved in cross-functional work.
  • Nimble: You thrive in ambiguity and are excited by the opportunity of the unknown. You have an iterative approach to building solutions and believe that perfect is the enemy of the good.
  • Action-oriented: You take initiative rather than wait to be directed. You’re always a couple of steps ahead.
  • Builder: You create excellent solutions that solve not just the immediate problem but can be built upon and enriched.
  • Keep many balls in the air: You are efficient and organized. You can take in a range of priorities and keep progress going on many fronts at once.
EXPERIENCE / BACKGROUND

You must have:

  • 3-5 years experience in a role involving gathering, analyzing and communicating data (preferably related to web services)
  • Ability to build a variety of sophisticated models in Excel
  • Proficiency in Excel and SQL
  • Experience with data analysis in softwares such as Tableau, Looker
  • Strong understanding of statistics
  • Excellent research and critical thinking ability.
  • Excellent collaboration and communication ability

It would be nice if you had:

  • Experience integrating business intelligence software such as Tableau or Looker across an organization.
  • Start up experience
  • Consulting experience
  • Experience executing research studies is a plus
  • Interest in social entrepreneurship
COMPENSATION & BENEFITS:
  • Competitive salary commensurate with experience
  • Comprehensive benefits

If our values resonate with you, email your resume to careers@catchafire.org. Please specify "Product Data Analyst" in the subject line, and include short answers to the following questions:

1. Why do you want to work at Catchafire?
2. What is your personal philosophy on work?

This position is based in New York City.

General Applications

If you’re passionate about the Catchafire team, but don’t see a clear role for you, we’d still love to hear from you. Email your resume to careers@catchafire.org. Please specify "General Application” in the subject, and please include short answers to the following questions: (1) Why do you want to work at Catchafire? (2) What is your personal philosophy on work? (3) How will your unique skill set elevate the Catchafire team?

All Catchafire roles unless otherwise stated are based in New York City.

Customer Success Senior Associate

Essence of the Role

The Customer Success Senior Associate (CS Senior Associate) sits at the heart of Catchafire by supporting our end-users (nonprofits and volunteers) across the company. They manage a variety of external and internal processes that keep the Catchafire marketplace running smoothly, and the company grounded in the perspective of our end-users - namely, the changemakers we aim to serve.

Key Attributes
  • Natural communicator and relationship-builder: You’re charismatic, empathetic, and able to communicate clearly through any channel. When you speak, people listen.
  • Creative problem solver & deep thinker: You think through problems methodically before prescribing a solution. You can zoom out and see the bigger picture, abstracting trends & patterns from sets of occurrences.
  • Process-oriented: You can prioritize & triage quickly, and you have exceptional attention to detail.
  • Quick to learn and adjust: You thrive on being able to process large amounts of information quickly and learn from every experience. You are not afraid to try something new and are constantly thinking about what we can do better based on what we have learned so far.
  • Entrepreneurial: You’re always thinking of new ideas to test or ways to add value to your team.
  • Ready to roll your sleeves up: We’re a small & mighty team that serves a lot of organizations and volunteers. You should be ready to take on additional projects as they come up.
Responsibilities
  • Provide excellent customer support and service to the organizations and volunteers using Catchafire
    • Manage incoming user inquiries re: Catchafire product (via chat and email)
    • Educate and advise nonprofits on the potential for Catchafire to elevate their work and meet key organizational needs; help nonprofits plan capacity building projects (via phone consultations with users)
    • Master Catchafire’s frontend administration tool to quickly resolve customer support issues & escalate bugs to Tech team
    • Maintain best practices in support channels - creating and maintaining canned responses, FAQs & support documentation
    • Monitor marketplace & proactively engage with Catchafire users to augment their usage of the product and increase adoption
    • Proactively shape our service offering and drive new ideas to delight our customers
  • Support teams across Catchafire (Marketing, Product, Accounts, Business Development) as primary point of contact to end-users & advocate for end-user perspective
    • Systematically identify trends and elevate end-user insights to inform Product development
    • Support innovation on Catchafire’s project menu to ensure offerings are aligned with end-user needs
    • Identify power-users and generate a steady stream of Catchafire success stories for marketing collateral
    • Collaborate cross-team to help evolve Catchafire’s service offering to nonprofits
Experience / Background

You must have:

  • 2-4 years of relevant work experience supporting customer-facing teams in areas such as client services, operations, or marketing
  • Work or volunteer experience in the nonprofit sector
  • Excellent written and verbal communication skills
  • Demonstrated project management skills

It would be great if you had:

  • Content or social media marketing experience
  • Startup life exposure
Compensation / Benefits:
  • Competitive salary commensurate with experience
  • Comprehensive benefits

If our values resonate with you, email your resume to careers@catchafire.org. Please specify "Customer Success Senior Associate" in the subject, and please include short answers to the following questions: (1) Why do you want to work at Catchafire? (2) What special power would you bring to this role?

This position is based in New York City.

Social Justice Partnerships Director (Bay Area or NYC)

About the Role

Catchafire’s Strategic Partnerships team is both the key revenue driver of the company and on the forefront of unique partnerships with social justice organizations and philanthropic institutions specifically in the Bay Area.

Through your background in social justice and equity, specifically in Bay Area communities, you will not only forge new business partnerships, but help Catchafire lead on the cutting edge of supporting social justice changemakers in this region.

In this role, you will be working to accelerate the adoption of Catchafire by grantmaking foundations, philanthropic institutions, and, ultimately, professionals and nonprofits. This includes cultivating visionary and impactful relationships, developing sophisticated and effective proposals, managing a robust pipeline, and selling Catchafire through complex organizations.

Responsibilities
  • Represent Catchafire at conferences and events as a speaker, panelist, or facilitator to improve build on our thought leadership specifically in the social justice space
  • Be at the center of a “deal team” including yourself, and a Partnerships Lead from start to finish:
    • Shepherd qualified leads to close by selling strategically through a complex organization
    • Work with Partnerships Lead to strategize on the arc of the sale, and execute flawlessly
    • Develop pricing, deal structure, proposal, and presentations to drive forward the sale
    • Work with Partnerships Lead to negotiate terms and close deals
  • Mentor supporting members of the deal team
  • Work closely with the Enterprise Accounts Team to ensure proper handoff from Partnerships to Accounts and to set up the new client for success; work with the Strategic Partnerships Team to strategically position the account for renewal
  • Work with the Product, Tech, and Accounts Teams to continually improve the design of our solution to meet the client’s objectives and best serve Catchafire’s long-term mission
  • Stay on the forefront of important research, initiatives, and progress in the social sector, specifically in the Bay Area
  • Work with the Strategic Partnerships team to develop new and innovative ways to support Bay Area changemakers
Attributes
  • Visionary: You have demonstrated ability to create demand and sustain relationships for a visionary product or service. You create trust through your thought leadership and build partnerships with authenticity.
  • Manage through relationships: You understand what it takes to get things done in a complex organization with many decision makers, and you are able to motivate different individuals up and down an organization to take action. You can effectively read people to know what is going on in the room in order to calibrate the level of interaction in a variety of scenarios. You see opportunities via relationships; you create a sense of mutual accountability, inspire action, and follow up effectively to ensure momentum.
  • Entrepreneurial: You maximize the resources around you to chart a path to the goal.
  • Keep many balls in the air: You are efficient and organized. You can take in a range of events at different levels of urgency and importance, formulate responses, and keep progress going on many fronts at once.
  • Structured delegator: You give clear, well-defined assignments, and you rely on people to own significant responsibilities, and you hold them accountable. Your scope is less of a manager and more of a “player-coach” and deeply engaged cross-collaborator who is probing issues and execution rigorously and ensuring that systems and processes are in place to service clients. An effective leader in this role can engage their team without falling into unconstructive micro-management, going deep while still conveying respect for team members and commitment to team members making and owning decisions.
  • Visualize path to goal: You are extremely strategic. You understand how decisions get made, you can take in multiple inputs at the same time, and you evaluate what choices are on the table in order to take action and chart a path forward. You are a seasoned project manager.
Experience / Background

Must Have:

  • A deep understanding of social justice movements and communities in the Bay Area
  • You have 5+ years sales or nonprofit development experience with 3+ years experience closing large deals or building client relationships. Experience working in a nonprofits, philanthropic institutions, or social enterprises, in the Bay Area preferably with experience in Development or Major Gifts
  • Experience that establishes an intuitive understanding of how large organizations work and an ability to quickly speak the language of different companies and/or large foundations. Ideally, both.
  • Proven ability to manage multiple projects at a time while paying attention to detail
  • Excellent presentation and verbal and written communications skills

If our values resonate with you, email your resume to careers@catchafire.org. Please specify "Social Justice Partnerships Director" in the subject, and please include short answers to the following questions: (1) Why do you want to work at Catchafire? (2) What is your personal philosophy on work?

This position is based in the Bay Area or in New York City.

Senior Vice President, Accounts

About the Role

The Senior Vice President, Accounts will lead Catchafire's greatest revenue driving team during a period of aggressive growth. Reporting to the COO, the SVP is responsible for growing the Customer Lifetime Value of Catchafire's foundation partnerships, including acting as the strategic relationship lead and innovating on the company's programming and servicing model to deliver high value to customers. In addition, the SVP will establish Catchafire as a thought leader in the philanthropic community and build the team and systems to set Catchafire up for long-term sustainable growth. The SVP will oversee a team of six to start, but we anticipate the team to grow.

Responsibilities
  • Client Management & Innovation
    • Identify opportunities to grow the size of foundation accounts strategically and in alignment with client needs, navigating within each organization's context to build relationships that drive growing partnerships
    • Manage the client relationship through the entire lifecycle to build and maintain strong, long-lasting relationships with individuals at these organizations, including high-level stakeholders, executive sponsors, board trustees, program managers, and client administrators
    • Work closely with the Business Development and Finance Teams to develop proposals and design the program for key accounts
    • Contribute to and at times lead the optimization of current Catchafire services and the design of new, creative solutions that meet the client's strategic objectives in collaboration with Business Development, Product, Customer Success, and Marketing
    • Anticipate customer needs and identify opportunities to grow engagement on the Catchafire platform
    • Serve as the strategic project manager internally for all matters specific to accounts, which includes working closely with the Nonprofit Engagement, Marketing, Customer Success, Product, Finance/Legal and Business Development Teams
    • Educate and engage with clients regarding any changes and improvements to the product, technology, or program offering, translating the constant evolution of Catchafire's product and service into a natural value-add for the client's program and objectives
    • Liaise with the Business Development Team to seamlessly transition a new client to an enterprise account
  • Building Partnerships & Establishing Catchafire as a Thought Leader
    • Cultivate relationships with existing foundation clients so that they serve as advocates, ambassadors, and connectors for Catchafire
    • Conceive of and lead innovative and compelling convenings of foundation leaders (i.e., Summit, monthly dinners) to position Catchafire as a thought leader on capacity building and civic engagement
    • Develop a strong presence for Catchafire in leading philanthropic publications and key conferences as contributors and speakers, respectively
  • Accounts Team Leadership and Systems Building
    • Lead, mentor, and build an excellent team of Foundation Accounts VPs, Directors, Managers, and Associates
    • Work closely with the COO to design, coordinate, and manage Catchafire's Foundation Accounts Team; create solutions that meet account objectives; and lead the growth strategy for our Foundation solutions
    • Create knowledge sharing systems that help translate the Accounts teams' industry knowledge and keen understanding of clients' needs and challenges into the work of other Catchafire departments and teams
    • Work closely with the COO and Business Strategist to manage the economics of the Foundation Accounts Team and create systems to optimize how we service enterprise clients
    • Forecast and track key account metrics and develop best practices regarding account management to share with team and company leaders
Attributes
  • Rainmaker: You have demonstrated the ability to create demand and sustain relationships for a visionary product or service. You are able to navigate complex pricing and structuring discussions and ensure that the proper balance of relationship and revenue is created and maintained.
  • Set and execute a vision: You can see the long-term vision for each program and account based on where Catchafire is headed, and you are able to identify the steps and plan the path to get there. You are often regarded as a thought leader. You are often the person that sees opportunities before anyone else, and you bring your team and client along with you because you can visualize the way forward.
  • Intentional leader: Over the years you have developed an effective and intentional leadership style that is true to your own personality. You are a leader who believes that you are both a teacher and a student. Some may call you a "servant leader," but you know there is much more to it than that. You manage to people's strengths, and your goal is to help them become the best they can be. You teach people how to "own" their work, and you do not need to micro-manage because you are sponsoring A players. You only build A teams, and you know what an A team is because you have learned the hard way in building and managing B teams.
  • Effective communicator and relationship builder: You lead through listening, dialogue, and debate. You begin by asking rather than telling the client. You make the client feel heard, and in so doing, you gather information to help address the client's need more effectively. You create a sense of mutual accountability, build team spirit, and follow up effectively to ensure momentum and create trust with your team through consistent behaviors.
  • Synthesize the big picture: You take in many inputs to form an understanding of "what's really happening," and you know how to get above that complexity and simplify it for others. You are able to bring together numbers, stories, and plans to give others a clear and vivid picture of what's happening, what matters, and what choices are on the table to take action.
  • Creatively solve problems working backwards from the objective: You arrive quickly at an understanding of the client's objectives and the root causes behind an issue, including any issues that might be in tension with one another. You solve the problem in a resourceful, analytical way that is in service to Catchafire but also meets the client's own business objectives. You can drive this kind of problem solving in real time, working with clients or others to help them see the implications of their objectives for what needs to be done.
  • Structured delegator and project manager: You are highly skilled at managing cross-functional projects to fulfill client objectives. You give clear, well-defined assignments, and you effectively manage people to own significant responsibilities and hold them accountable. An effective leader in this role can engage their team without falling into destructive micro-management, going deep while still conveying respect for team members and commitment to team members making and owning decisions.
Location:

New York, NY

Compensation and Benefits:

Salary and benefits will be competitive and commensurate with experience.

Qualified Individuals, Please Apply:

https://www.on-ramps.com/jobs/1346

Catchafire is an equal opportunity employer and welcomes candidates from diverse backgrounds.

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