Management Skills Coaching

Help Court Appointed Special Advocate (CASA)/Prince Ge… develop and refine their people management skills.
Court Appointed Special Advocate (CASA)/Prince George's County
Riverdale, MD, USA
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Court Appointed Special Advocate (CASA)/Prince George's County
Riverdale, MD, USA


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Posted January 14th

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Project Details

What We Need
  • Initial assessment of areas of strength, targets for improvement and specific areas of focus desired for the coaching sessions
  • Up to 6 coaching sessions exploring areas such as motivation, empowerment, collaboration, communication, giving / receiving feedback & conflict management
  • Wrap-up session with actionable steps and advice moving forward as a manager
Additional Details

Our agency supervises volunteers who are tasked with high stakes work. We need facilitated sessions to assist us with managing these volunteers, with an eye towards retention.

What We Have In Place
  • We receive most of our funding through state grants, so we are required to keep a great deal of data on hand. We have lots of raw data about the number of volunteers who are trained by our organization, how much ongoing training they receive, how long they serve, their stated reasons for leaving the organization, their age and demographics, etc.
How This Will Help
This project will save us $7,248 , allowing us to focus our funds instead of training volunteers, assisting youth, and improving the lives of children in foster care.

Our agency connects volunteers to youth in foster care to improve results. We currently work with 178 out of 450 kids in care. Ideally we would serve every child. To do so, we need to increase our volunteer recruitment but also to retain every volunteer we can. This project would hopefully give us insight how to manage our volunteers and retain them.

Project Plan

Prep: Initial Assessment
  • Professional and Volunteer Manager discuss perceived areas of strength, areas of improvement, and asses direct report or team motivation and morale
  • Professional and Volunteer Manager decide on specific areas to focus on and goals for each coaching session
  • Volunteer Manager and Professional discuss if feedback from direct reports, peers or managers should be part of the process
Milestone 1: Coaching Sessions
  • In-depth coaching sessions on topics like motivation, empowerment, collaboration, communication, giving / receiving feedback & conflict management
  • Ensure each session is followed by a trial period to apply the skills and report back at subsequent sessions on the outcomes, learnings and follow-up questions
  • [Suggested Session] Motivating and empowering direct reports to achieve the most productivity, creativity and job satisfaction
  • [Suggested Session] Effective communication and strategies how to give and receive feedback to ensure a constructive relationship between managers and direct reports
  • [Suggested Session] Strategies to ensure successful collaboration between managers and direct reports like establishing areas of ownership and effective delegation
  • [Suggested Session] Conflict management tactics for dealing with interpersonal conflict within teams or across teams
Milestone 2: Wrap-up & Learnings
  • Volunteer Manager and Professional evaluate lessons learned and progress made throughout coaching sessions
  • Volunteer Manager and Professional discuss action steps and areas of focus going forward
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About The Org

Court Appointed Special Advocate (CASA)/Prince George's County
Our Mission

Court Appointed Special Advocate (CASA)/ Prince George's County, Inc. is a volunteer-based organization that partners with the juvenile court to improve the lives of abused and neglected children living in foster care. With a strong commitment to diversity, CASA, Prince George's County trains and supervises volunteers from the community who advocate for the best interest of children, recognizing and respecting each child's individual needs. By providing a voice to children in the foster care system, it is the goal of CASA, Prince George's County to promote the timely placement of the children we serve in safe, permanent homes.

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