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Process Assessment

Help Mayor's Office of Employment Development conduct an assessment of their organization's existing process to reduce cost, effort, errors, and other inefficiencies.
Mayor's Office of Employment Development
Baltimore, MD, USA
Mayor's Office of Employment Development
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Mayor's Office of Employment Development
Baltimore, MD, USA

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Cause
Employment services
Skills
Strategy consulting

Posted April 25th

Process Assessment

Project details

What we need
  • Analysis of the current process and creation of a current state map
  • A document outlining potential goals of process improvement
What we have in place
  • We currently have a clear end goal, which should make it easy for you to get started. We also have a committee dedicated to process change, and the ability to provide any other information you need.
How this will help
This project will save us $6,868 , allowing us to more quickly move forward toward our goal, and have funds to use toward identified improvements and other projects.

Our agency currently has One Stop Centers and satellite job hubs that help people every day get jobs and the services they need. However, each center processes their intake differently, which makes it difficult to have consistency in service quality and customer intake. This project will help our organization by assessing the inconsistencies we need to change in order to reach our end goal/vision that will ultimately help us provide consistent high quality services to the people of Baltimore.

Project plan

P
Prep: Information Sharing & Goal Setting
  • Volunteer Manager provides overview of current process and any relevant documentation to Professional
  • Professional connects with the Volunteer Manager for a brainstorming/overview session on potential improvements
  • These may take place via phone calls, quick tours of the Organization, emails, etc.
1
Milestone 1: Analysis
  • Professional analyzes gathered information and begins a thorough process review
2
Milestone 2: Current State Map & Improvement Scope
  • Professional provides initial Process Assessment and recommendations for improvement, including clear goals and desired outcomes
  • Volunteer Manager provides feedback
3
Milestone 3: Final Deliverables
  • Volunteer delivers a final scope of Process Improvement document with analysis of current process, current state map and recommendations for process redesign
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About the org

Mayor's Office of Employment Development
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Cause
Employment services
Posted by
AS
Angel S.

Assistant Director of Strategic Initiatives

Our mission

The Baltimore Mayor's Office of Employment Development seeks to build a workforce system in which all residents have the opportunity to pursue meaningful work and a hopeful future.

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