Customer Database (CRM) Set Up

Help Digital Wish set up their Customer Relationship Management (CRM) system to track their donor, volunteer, and constituent database needs more effectively.
Digital Wish
Arlington, VT, USA
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Digital Wish
Arlington, VT, USA

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Posted October 30th

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Project details

What we need
  • Setup of selected CRM system (e.g. Airtable, Salsa CRM, Salesforce, Raiser's Edge, Bloomerang, or Kindful) including a customized set of objects, single-record editing of data and field history tracking (up to 15)
  • A customized set of views and reports to allow table-based editing and analysis of data (up to 15)
  • Migration of Organization's current database to identified CRM system
  • Training and guidelines on how to manage system and generate basic reports
  • “Hand-off” documentation on the object schemas and any custom code
Additional details

We need a CRM database to manage both schools and donor leads. It needs a "Contact next date" field.

What we have in place
  • We currently have loads of spreadsheets with research, which should make it easy for you to get started. We also have 3 researchers and 3 sales reps to populate the CRM, and the ability to provide any other information you need.
How this will help
This project will save us $10,792 , allowing us to put more hotspots in schools

We are embarking on our donor fundraising phase. We need to manage these leads more easily and effectively.

Project plan

P
Prep: Information Sharing
  • Volunteer Manager shares current CRM system admin access along with detailed descriptions of current data tracking and reporting needs
  • Professional makes recommendations on objects, views, and reports to address the Organization's needs
  • Note: If necessary, Volunteer Manager may have Volunteer sign a Non Disclosure Agreement (NDA) prior to sharing and discussing any confidential organization information
1
Milestone 1: Data Setup & Customization
  • Professional analyzes current CRM needs and provides an initial
  • Professional conducts initial CRM setup and data migration
  • Volunteer Manager reviews initial setup and provides feedback.
2
Milestone 2: Finalizing Setup & Training
  • Professional finalizes setup and data migration
  • Professional provides basic training for Volunteer Manager and supporting staff for tracking and reporting, including guidelines for continued use of system
  • Professional is available for up to two weeks to address questions as Volunteer Manager starts to adopt new system
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About the org

Digital Wish
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Cause
Education
Posted by
Heather C.

Executive Director

Our mission

Bring technology to classrooms in order to prepare students to thrive in the global economy.

What we do

Digital Wish is a 501c-3 nonprofit on a mission to solve technology shortfalls in education. Every child deserves a technology-rich education to provide them with the skills necessary to thrive in the global economy. Digital Wish partners with technology providers to distribute free or reduced-cost educational technology such as refurbished laptops, tablets and internet "hotspots" to schools and teachers. Digital Wish manages a community of 64k educators in the US, assisting them with their technology needs through lesson plans, fundraiser campaigns for their "technology wishes" and access to affordable educational technology used in the classroom. Since its inception in 2006, Digital Wish has granted over 31,000 technology wishes to educators worth over $17 Million, and administered grants together with Verizon, Dell, Motorola, Henderson Foundation, and Microsoft.

Testimonials

Mark is what we refer to as a "Repeat Offender"! He's done so many projects with us that we've completely lost track. He's the type of employee that you hold onto when you find him. He's always got insightful suggestions and turns in work on-time with extensive creativity. He exceeds expectations every time. I will work with him as often as possible.
Heather C.
Heather C.

Executive Director

Customer Database (CRM) Set Up Project

(No testimonial has been submitted by Mark)
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