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Process Assessment

Help Literacy Council of Norristown conduct an assessment of their organization's existing process to reduce cost, effort, errors, and other inefficiencies.
Literacy Council of Norristown
Norristown, PA, USA
Literacy Council of Norristown
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Literacy Council of Norristown
Norristown, PA, USA

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Cause
Education
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Strategy consulting

Posted September 18th

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Process Assessment

Project details

What we need
  • Analysis of the current process and creation of a current state map
  • A document outlining potential goals of process improvement
Additional details

We are a very small nonprofit with one office staff (the Executive Director). We would like advice on what internal accounting controls to put into place to ensure that there are checks and balances within our accounting system.

What we have in place
  • We use online Quickbooks for our accounting needs. We have a bookkeeper, but she is not onsite. She does not see the documentation first hand.
    Checks are printed from Quickbooks. Credit cards are processed through Quickbooks and our credit card statement is downloaded to Quickbooks.
    We have treasurer and additional check signers.
    We have a checking account and two investment accounts.
How this will help
This project will save us $6,868 , allowing us to serve more students.

We want to ensure that we have procedures in place to reduce the possibility of fraud or theft.

Project plan

P
Prep: Information Sharing & Goal Setting
  • Volunteer Manager provides overview of current process and any relevant documentation to Professional
  • Professional connects with the Volunteer Manager for a brainstorming/overview session on potential improvements
  • These may take place via phone calls, quick tours of the Organization, emails, etc.
1
Milestone 1: Analysis
  • Professional analyzes gathered information and begins a thorough process review
2
Milestone 2: Current State Map & Improvement Scope
  • Professional provides initial Process Assessment and recommendations for improvement, including clear goals and desired outcomes
  • Volunteer Manager provides feedback
3
Milestone 3: Final Deliverables
  • Volunteer delivers a final scope of Process Improvement document with analysis of current process, current state map and recommendations for process redesign
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About the org

Literacy Council of Norristown
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Cause
Education
Posted by
Sue W
Sue W.

Executive Director

Our mission

Literacy Council of Norristown (LCN) empowers adults to improve literacy skills or learn the English language utilizing trained volunteers and teachers who provide tutoring or classroom instruction at no cost.

What we do

We provide one-on-one tutoring for adult learners in GED preparation, improving reading and math skills, citizenship preparation, as well as English as a Foreign language classes.

Testimonials

Read the Impact Story
Beth was awesome to work with and gave us a very useful product.
Sue W.
Sue W.

Executive Director

Process Assessment Project

(No testimonial has been submitted by Beth)
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