This project was completed on Mar 3, 2020
Matched with Rachel B
Matched with
Rachel B.

Training Plan Development

Help Fernbank, Inc. create a structured training plan with specific methods, timelines, and resources so new staff or volunteers can quickly become effective contributors.
Fernbank, Inc.
Atlanta, GA, USA

Posted November 6th

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Project Details

What We Need
  • Training goals for a specific population (volunteers, staff, program participants, etc.)
  • Advice on what training methods the Organization should pursue to meet its goals (webinars, lectures, print materials, etc.)
  • Suggestions for curriculum design, creative messaging, call to actions, methods and timeline
  • Budget for implementation (taking the Organization’s resource constraints into consideration)
  • A written document that summarizes objectives, strategies and actions steps
Additional Details

We are looking to develop robust customer service training for new and existing staff.

What We Have In Place
  • We currently have 136 employees and onboard about 5-10 new employees monthly, which should make it easy for you to get started. We also have 50 employees in front-line roles, and the ability to provide any other information you need.
How This Will Help
This project will save us $6,000 , allowing us to continue to preserve our resources, expand our reach, and meet our mission.

Creating an unmatched experience starts with the people that visitors engage with when they visit an attraction. If we can WOW our guests with stellar customer service, we are more likely to make a lasting impression that will inspire our guests beyond their visit to Fernbank, allowing us to meet our mission.

Project Plan

Prep: Distribution of Information & Goal Setting
  • Volunteer Manager outlines any current training activities and strategies and shares any existing training materials
  • Volunteer communicates with the Volunteer Manager for a brainstorming/overview session, to discuss goals, target audiences, and existing activities/materials
Milestone 1: Research & Program Design
  • Volunteer conducts research and analysis to determine the training methods that the Organization should be using, and shares the information with the Volunteer Manager
  • Volunteer Manager provides feedback
Milestone 2: Draft Deliverable
  • Professional drafts full training plan with guidelines for the different methods, timeline and budget and and shares the information with the Volunteer Manager
Milestone 3: Final Deliverable
  • Professional delivers final Training Plan to Volunteer Manager
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About The Org

Fernbank, Inc.
Posted by
Allison T.

Vice President of Membership & Guest Services

Our Mission

Fernbank's mission is to ignite a passion for science, nature and human culture through exploration and discovery.


Rachel was extremely attentive and thorough with this project and the deliverable was exactly what we were looking for. She was very pleasant to work with and I hope we have the opportunity to work together again!
Allison T.

Vice President of Membership & Guest Services

Training Plan Development Project

Fernbank was a pleasure to work for! They provided me excellent feedback on exactly what they wanted.
Rachel Bremer, Education Specialist
Rachel B.

Education and Training Manager