We are looking to develop robust customer service training for new and existing staff.
Creating an unmatched experience starts with the people that visitors engage with when they visit an attraction. If we can WOW our guests with stellar customer service, we are more likely to make a lasting impression that will inspire our guests beyond their visit to Fernbank, allowing us to meet our mission.
Fernbank's mission is to ignite a passion for science, nature and human culture through exploration and discovery.
Rachel was extremely attentive and thorough with this project and the deliverable was exactly what we were looking for. She was very pleasant to work with and I hope we have the opportunity to work together again!
Fernbank was a pleasure to work for! They provided me excellent feedback on exactly what they wanted.