Identify Success Metrics

Help HMONG AMERICAN PARTNERSHIP map their program goals to specific data points that indicate how well they are meeting them, and brainstorm how to present these to key internal and external stakeholders.
Saint Paul, MN, USA

Posted October 20th

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Project Details

What We Need
  • A set of success metrics for the Organization's program such as key performance indicators and secondary performance indicators
  • Guidelines on how to measure success metrics, how often to measure them, and how to present metrics to internal and external stakeholders
What We Have In Place
  • We currently have outcomes for our programs, which should make it easy for you to get started. We also have staff who can discuss, and the ability to provide any other information you need.
How This Will Help
This project will save us $10,240 , allowing us to invest in technology resources that will help us to share our success metrics while keeping our staff focused on daily and urgent program services

The ability to share our outcomes and be clear about the success metrics will make it easier for our staff to convey the strengths and identifies opportunities to leverage and gaps to close. Being clear about what our metrics are will help us be more effective when working with our stakeholders and keeps our staff on track with program effectiveness.

Project Plan

Prep: Prep and Goal Setting
  • Volunteer Manager outlines any current success metrics measurement activities and strategies for the specific program
  • Professional communicates with the Volunteer Manager for a brainstorming/overview session to establish goals for the project
Milestone 1: Analysis of Activity
  • Professional conducts research and analysis to determine the best metrics to track and methods for outcomes measurement and shares the information with the Volunteer Manager
  • Volunteer Manager provides feedback to the Professional on the metrics and measurement methods suggested
  • Professional incorporates Volunteer Manager’s feedback
Milestone 2: Final Deliverable
  • Professional identifies final success metrics and the inputs necessary to track and calculate them, and shares this information with the Volunteer Manager
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About The Org

Our Mission

HAP's mission is to empower the community to embrace the strengths of our cultures while achieving our potential. HAP achieves its mission by:

1) Improving the lives of individuals and families in our diverse communities through culturally sensitive social services.

2) Strengthening neighborhoods through housing, community and economic development opportunities.

3) Promoting the rich heritage of our ethnic communities.

Our vision is: HAP reaches out to the world with profound social, economic and educational transformation.

What We Do

HAP is a nonprofit 501 (c) 3 social service and community development organization founded in 1990 to address the needs of Minnesota's growing Hmong refugee community. HAP was formed as a mutual assistance agency, a designation that mandates at least 51% of our governing board must be representative of the community we serve. HAP has maintained this commitment and we have a unique service model designed by and for the community we serve.

Our approach blends social enterprise and economic development with education and family supports. The in-depth knowledge of Southeast Asian and immigrant and refugee community, coupled with a commitment to economic advancement, is driving amazing outcomes and award-winning programming:
- In 2011, HAP received the Minnesota Department of Human Services Commissioner Award for Outstanding Contributions in the Human Services.
- Our Affordable Care Act outreach program reached over 75,000 Southeast Asians across the U.S., resulting in HAP being honored by President Obama as a White House Champion of Change in April 2014.
- HAP was also awarded the Charities Review Council "Meets All Standards" Seal. The seal of approval is a reflection of the organization's commitment to quality and dedication to HAP's operating principles: accountability, integrity, and excellence.

HAP employs 142 employees through our portfolio of programs. We are rapidly expanding to address demand for services, and in the last 25 years we have grown to become the largest Hmong non-profit organization in the United States. We now offer programming across the nation. We have five service departments, offering over 30 programs.

HAP is also the parent company to four subsidiaries, Hmong National Development, HAP Transportation, Tapestry Restaurant and One Community Staffing Agency. HAP serves approximately 25,000 clients annually. We are proud that the broader immigrant and refugee community has sought out services and have the staff expertise to serve people from 18 nationalities.

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