Employee Review Process

Posted by
John P.

Sr. Director of Resource Development & Marketing

Posted Date
Mar 18, 2019
Virtual volunteer opportunity
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1 application submitted

Impact statement
This project will save us $8,686 , allowing us to serve an additional 1550 meals to the most vulnerable in our community.

Project Details

What We Need
  • A documented process outlining how to administer a top-down, peer-to-peer, or a full 360 employee review process
  • A communication plan to share the process with others in the Organization to help them understand the approach and desired outcomes
  • Recommendations on tools that can be used to collect feedback (anonymous or identified) and organize quantitative and qualitative results
  • Best practices for rolling out the performance reviews, and coaching advice for managers and individual contributors
Additional Details

Open Hand currently utilizes a more traditional review process. All 150 employees are rated on their top 5 key job functions on a 1 to 5 scale. Performance improvement plans are required for anyone scoring a 1 or 2. We'd like to identify a more progressive performance review process that affords more 360 degree feedback throughout the year and better identifies areas for developing each employee.

What We Have In Place
  • We currently have our current documented process, goals and objectives, which should make it easy for you to get started. We also have sample reviews and reports, and the ability to provide any other information you need.
How This Will Help

Open Hand has worked hard over the years to create a vibrant, diverse and inclusive culture. Being that we 'manufacture' meals, our employees come from all walks of life with varying degrees of education, experience and motivation. A more robust staff development and training program, an effective retention strategy, and enhanced tools to assess and manage personnel performance are critical to the organization's goal of cost-effectively providing services to more people in our community.

Project may require a short interview with the organization.

Project Plan

Prep: Planning
  • The Volunteer Manager provides a summary of the Organization’s current organizational structure and review process
  • The Volunteer Manager outlines the Organization’s goals for the review cycle, desired cadence and any specific needs
  • The Professional provides a high-level recommendation for approach based on the inputs from the Volunteer Manager
Milestone 1: Initial Process Design & Feedback
  • The Professional provides an initial process design outlining the questionnaire approach, general sequence of communications and meetings and suggested approach to collect the feedback (anonymously or identified)
  • The Volunteer Manager reviews the initial design and provides detailed feedback to the Professional
Milestone 2: Finalizing Process & Roll-Out Strategy
  • The Professional follows up with a revised process design based on the Volunteer Manager’s feedback
  • The Professional outlines a communication roll-out strategy to announce and administer the review process with timelines and anticipated Q&A
  • The Professional provides final recommendations on tools to administer the survey and organize the results / feedback
Milestone 3: Midpoint Check-In
  • The Volunteer Manager provides an update on the initial announcement of the review process and the progress thus far
  • The Professional provides feedback and advice to tune the process
Milestone 4: Review Cycle Post-Mortem
  • The Volunteer Manager provides a summary of the immediate outcome of the review process
  • The Professional offers final feedback, takeaways, and recommendations for future review cycles
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About The Org

Our Mission

We Cook. We Deliver. We Teach. We Care.

What We Do

Packing and delivering nearly 6,000 health-promoting meals each day to the most vulnerable individuals in metro Atlanta, Open Hand is the largest community-based nutrition agency in the Southeast.

Not only do we provide access to healthy food options for our clients, who are living with or at risk for chronic disease, we teach them how to use nutrition to better manage their disease and improve their quality of life.

Open Hand also operates a social enterprise, Good Measure Meals, that offers healthy, gourmet meal plans to the paying public to help them manage their health and reach their wellness goals, with 100% of the net proceeds going to subsidize meals for Open Hand clients.

Celebrating our 30th year of service, we're fast approaching 30 million meals delivered!