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This project was completed on Sep 28, 2015
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Matched with Padmaja S.
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See the Impact story
Culture Coaching
Palolo Chinese Home
Culture Coaching
Project details
What we need
- A detailed, unbiased audit of the Organization's culture including current strengths and weaknesses
- Actionable steps to follow to promote team happiness and productivity
- Up to 4 coaching sessions with a selected staff member
What we have in place
- Last year, the leadership team of the CEO, COO and CFO established a goal of creating a “safe” environment for people to communicate freely. PCH also has an employee satisfaction survey and an exit interview process. Issues identified are workload, looking for more experience, more flexible schedule, and their relationship with their manager. How can we get staff comfortable to talk with their manager before resigning? Staff appreciate food and we celebrate with pizza, etc. PCH has an annual Staff Recognition and Nursing Home Week celebration.
How this will help
This project will save us $10,298 , allowing us to retain an additional 20 staff each year.
The business of long-term care is a competitive one. The PCH staff must be consistent and well trained in order to be "customer oriented" and provide the "best care and service" at all times. PCH must reduce its staffing turnover rate which would result in a stable and happy staff. This will improve resident outcomes, and increase resident/family satisfaction.
Project plan
Posted by
Kevin W.
Volunteer manager
Our mission
To assist and care for seniors and their families, by providing a continuum of care which is professional and interdisciplinary in a multi-cultural setting
What we do
We provide a continuum of care from home delivered meals, cleaning, home care, to day care center, respite care, care home, nursing home and hospice care.
Testimonials
Padmaja's insights were essential for us to better understand our organizational culture.
(No testimonial has been submitted by Padmaja)
