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Pierre D.

Salesforce PM, Analyst & Admin
Haverhill, MA, USA
Total impact
Ready to Volunteer

Professional Experience

IT Program Director, Charles River Laboratories Inc

July, 2008 - March, 2014

Spent 5+ years in a project and program management role, responsible for the coordinated management of several interdependent and complex projects to support the achievement of Charles River's strategic objectives. Introduced Agile development, delivering results on time and under budget. Major project budgets ranged from $1MM to $2.5MM. See below for a YouTube video of the ICM system.

Principal CRM Consultant, SAP America Managed Services

July, 2007 - July, 2008

Managed CRM-on-Demand projects for Smurfit-Stone Container Corp., Thermo Fisher Scientific, and The Toro Company.

Principal CRM Consultant, SAP America

November, 2001 - July, 2007

Team Lead, Project Management & Functional Consulting for Large-Scale CRM implementations for CSI Leasing Inc., Kimberly-Clark Corp., Harley-Davidson, Reebok International, PepsiCo, Safety-Kleen Corp., Deluxe Checks, Philip Morris, W.W. Grainger Inc., Fleet Capital Leasing, Pitney-Bowes and OfficeMax.

Senior Applications Consultant, SAP Canada

May, 1997 - November, 2001

Team Lead & Functional Consulting for Large-Scale SAP implementations for Boutique Jacob, Bell Distribution, Future Electronics, and Sobeys Inc.

MBA, The University of Western Ontario

January, 1987 - January, 1989

Operations Management

B.Sc., Concordia University

January, 1982 - January, 1985

Applied Mathematics